Privacy Policy

Last updated: 28 May 2026

Blackwater Surveyors aims to handle the personal data of clients, customers, and website visitors responsibly, securely, and lawfully. This Privacy Policy explains the types of information we collect, how we use it, how it is stored, and your rights regarding your personal data. This Privacy Policy applies to the Blackwater Surveyors website and all services provided by Blackwater Surveyors.

Protection of Your Data

Blackwater Surveyors is committed to protecting your privacy and ensuring your personal information is handled securely.

Please note:

Your personal information will not be sold, rented, or traded to third parties.
Your personal information will only be shared where necessary to provide our services, comply with legal obligations, or where required by regulatory authorities.
In certain circumstances, we may be required to disclose information to legal, regulatory, or law enforcement bodies, including where necessary for fraud prevention or crime detection.
We utilise trusted third-party software and service providers to operate our website, manage communications, store information, and deliver our services. We expect all third-party providers to maintain appropriate security measures and data protection standards.
We only share information with third parties where necessary for the intended purpose and service delivery.
We use appropriate technical and organisational security measures to protect personal information against unauthorised access, disclosure, alteration, loss, or destruction.

As a RICS Regulated Firm, Blackwater Surveyors may also be subject to audit, monitoring, or quality assurance reviews by The Royal Institution of Chartered Surveyors (RICS). Client files and associated information may therefore be disclosed to RICS where required in accordance with the RICS Rules of Conduct.

General Data Protection Regulation (GDPR)

Blackwater Surveyors complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We only collect, process, and retain personal data where there is a lawful basis to do so and where such data is necessary for the provision of our services.

Your Rights Under GDPR

Under GDPR legislation, you have a number of rights regarding your personal information, including:

The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to object
The right to data portability
Rights relating to automated decision-making and profiling

You may contact us at any time to request access to the personal information we hold about you, or to request corrections or deletion where applicable. We will respond to all valid requests within 30 days.

Blackwater Surveyors Ltd is registered in England and Wales. If you have any concerns about how we handle your personal data, you also have the right to raise a complaint with the Information Commissioner’s Office (ICO).

Basis for Collecting and Processing Your Data

Blackwater Surveyors acts as a Data Controller when collecting and processing personal information. We may process your information under one or more of the following lawful bases:

You have entered into a contract with us
You have provided consent
We have a legitimate interest in processing your data
We are required to comply with a legal obligation

Information We May Collect

We may collect and process the following information:

Name and contact details
Property addresses
Email addresses and telephone numbers
Information relevant to the provision of surveying services
Payment and invoicing information
Website usage information
Correspondence and communications

Information may be collected directly from:

Clients and prospective clients
Website users
Estate agents, solicitors, mortgage lenders, and other relevant third parties
Regulatory bodies such as RICS
Employees, contractors, and consultants

Retention of Data

For general website enquiries and communications, personal information will only be retained for as long as reasonably necessary. For clients who engage our professional services, Blackwater Surveyors may retain files and associated documents for a minimum period of 6 years following completion of the service, and in some circumstances for up to 15 years, in accordance with professional and regulatory requirements. All retained data will be securely stored.

Website Log Files

Like many websites, our website may automatically collect certain technical information through log files, including:

IP address
Browser type
Internet service provider (ISP)
Date and time stamps
Referring and exit pages
Device and platform information
Number of clicks and page visits

This information is used for analytical and website performance purposes and does not personally identify users.

Cookies

Our website may use cookies to improve user experience and website functionality. Cookies may store visitor preferences and help us understand how users interact with our website. You may choose to disable cookies through your browser settings; however, some website functionality may be affected.

Children’s Privacy

Blackwater Surveyors does not knowingly collect personal information from children under the age of 18. If you believe a child has provided personal information through our website, please contact us immediately and we will promptly remove the information where appropriate.

Changes to This Privacy Policy

Blackwater Surveyors reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on our website. Your continued use of our website or services following any amendments indicates your acceptance of the updated policy.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Email: info@blackwatersurveyors.co.uk