Complaints Handling Policy

As a regulated RICS company, we have in place a Complaints Handling Procedure (CHP) which meets the regulatory requirements. Our CHP has two stages.

Stage One – Our Internal Review

Stage one of the CHP gives our company the opportunity to review and consider your complaint in full. We will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two.

Stage Two – Independent Redress

Stage two gives you, the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.

Click here to download a copy of our full Complaints Handling Procedure.